Refund policy

At Aura by LK, every product is thoughtfully crafted and carefully packaged to ensure the highest quality. Due to the personal nature of our products, we do not accept returns or exchanges on used candles, wax melts, room sprays, car diffusers, or other fragrance products.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery at info@aurabylk.com. Be sure to include your order number, a description of the issue, and clear photos of the product and packaging. We will gladly replace or refund any item that arrives in less than perfect condition.

Because fragrance is a personal experience, we do not offer returns, exchanges, or refunds based on scent preference. We encourage customers to carefully review each product’s fragrance description and scent notes before placing an order.

Unused, non-fragrance accessories may be eligible for return or exchange within 7 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

We want you to love your Aura by LK experience. If you have any questions before or after your purchase, we’re always happy to help. Please contact us at info@aurabylk.com.