Aura By LK FAQs

🕯️ How long do your candles burn?

 

Each size has its own burn time. Here's a quick guide:

• 4 oz Single Wick Jar – 25–30 hours
• 8 oz Single Wick Tin – 35–40 hours
• 10 oz Double Wick Jar – 45–50 hours
• 12 oz Double Wick Jar – 50–60 hours
• 16 oz Luxe Triple Wick Jar – 50-60 hours
• 16 oz Triple Wick Jar – 40–50 hours
• 20 oz Luxe Triple Wick Jar – 60-75 hours

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🕯️ Are all Aura by LK candles made with coconut soy wax?

Yes. Every Aura by LK candle is hand-poured with our premium coconut soy wax blend for a smooth, clean burn and an elevated scent experience. This exclusive wax formula is the foundation of both our Signature and Aromatherapy Collections, ensuring consistent performance and luxury quality in every candle.

Each candle is crafted with care, intention, and the finest fragrance oils—always true to the Aura by LK standard.

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🛡️ Candle Safety
Always follow safe candle practices:

• Never leave a burning candle unattended
• Keep away from pets, children, and flammable materials
• Trim your wick before each burn
• Burn on a stable, heat-resistant surface

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✨ How should I care for my candle?

Trim the wick to 1/4" before each burn. Let the wax melt to the edges on the first light to avoid tunneling. Do not burn longer than 4 hours at a time. Always place your candle on a flat, stable surface away from drafts or flammable items.

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🎨 Why is there a color change in my wax?

This is completely normal! We use natural coconut soy wax and clean fragrance oils. Some discoloration is due to the natural curing process or certain fragrance types—but it won’t affect how your candle performs.

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📦 Do your candles expire?

To ensure the richest scent experience, we recommend using your candle within 12 months of the pour date. Store in a cool, dry place, away from direct sunlight, with the lid on.

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🚚 How long does shipping take?

All candles are hand poured in small batches. Please allow 2–3 business days for processing before shipment. Standard shipping typically takes 3–5 business days depending on your location and selected shipping method. You’ll receive tracking details as soon as your order ships. We ship orders Monday through Thursday for Louisiana customers and Monday through Wednesday for out-of-state customers. This helps ensure your candles arrive in perfect condition and aren’t delayed in transit over the weekend.

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🚗 Do you offer local delivery?

Yes! If you're located in our delivery area, you'll see the “Local Delivery” option at checkout. Please allow 2–3 business days for processing before delivery. Deliveries are typically completed within 1–2 business days after processing. We'll notify you when your order is out for delivery.

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🔁 What is your return policy?

Due to the nature of our products, we don’t accept returns on used candles. If your order arrives damaged or incorrect, please  Contact us here within 3 days of delivery and we will gladly replace or refund any item that is missing or arrived in less than perfect condition. Be sure to include your order number, a photo and a description of the issue.  Please note, we do not offer returns, replacements, or refunds based on personal preference for scent. Fragrance experiences are deeply personal, and we encourage customers to review scent descriptions and notes before purchasing.

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🎁 Can I send this as a gift?

Absolutely. All candles are beautifully packaged and are perfect for gifts. You can add a gift note at checkout—we’ll handwrite it on your behalf.

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⚠️ Are your candles safe to burn?

Yes. Our candles are hand-poured with a premium coconut soy wax blend. We use only clean-burning wicks and high-quality fragrance oils that are free from parabens and phthalates, so you can enjoy an elevated scent experience without the harmful additives. Always follow safe candle practices. Never leave a burning candle unattended. Keep away from pets, children, and flammable materials. Trim your wick before each burn and burn on a stable surface.

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❌ How do I request deletion of my data?

If you would like us to delete your personal data, please review our Data Deletion Policy. You can also email us at info@aurabylk.com with “Data Deletion Request” in the subject line, and we’ll process your request within 30 days.

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💌 Still have questions?

We’re happy to help! Contact us here and we’ll get back to you within 24–48 hours.